We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.
In case you are unsatisfied with the product received, we request you to contact our Customer Care team at 011-49898989 or you can write to us at [email protected] and we shall revert to you at the earliest.
- Return request should be raised within 7 days from the date of delivery.
- Product(s) should be unused.
- The original packaging should remain intact and should be sent along with the product(s).
- Original Invoice shall be returned with the product(s).
- Product(s) should reach us in sellable condition.
1. Damaged External Packaging at the time of Order Delivery
On receipt of products, if you notice that the external packing of the consignment is damaged or tampered we recommend not to accept the package and give your remarks on the courier delivery sheet and raise a complaint with us immediately. We will handle such issues strictly and directly with the respective courier company.
In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will dispatch a fresh product to you again.
2. Product Received in Damaged Condition or with Manufacturing Defect or Wrong Product Delivered
a) Return via www.shahnaz.in
In the unlikely event that any product you have ordered from us is not received in good condition, or is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, in the same condition as you received it with its original packaging along with original tags and invoice for refund, within 7 days from the date of delivery.
In such an event, kindly retain all packaging materials and contact us immediately at 011-49898989. Our Customer Care Team will assist you instructions on how to address this problem. We will help you with the replacement or refund of your money and give you confirmation of the further process.
DO NOT return any product, before receiving confirmation from our team. In case any product is returned without such confirmation, we do not guarantee any credit or refund.
Once Quality Check Team has received the returned goods, the team shall examine the same for all defects on the basis of the customer’s claim. Upon confirmation from our Quality Check Team that replacement or refund is acceptable and we shall replace or refund the money subject to fulfillment of Return Conditions. We will send you an email and / or SMS regarding return acceptance or rejection. In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, then the customer will not be entitled to any fresh Product or Refund and subsequently the same product as purchased by the customer will be returned back to him/her.
b) Return through Self-Shipment:
We provide Reverse Pickup option depending on the area / pin code and the charges for collecting the same will be borne by us. In case where reverse pickup is not possible, customer is requested to return the product(s) in original packaging, tags, unused to Shahnaz Husain Group by courier. You need to send the return at below mentioned address :
C-89, Okhla Industrial Area-I,
New Delhi - 110020
It goes through the process of Quality check and once every clearance is given then the replacement or the refund process takes place.
- Post receipt of the Returned Product(s), our Quality Check team will inspect the same. Once approved as an eligible return, we will initiate the replacement or refund for your transaction. If however the return is not approved as an eligible return, we will courier the same Product(s) back to you. In either scenario, your return issue will be closed within 7 to 10 days of our receiving of the product. Except for the events as explicitly stated in this Policy, you will not be entitled for any cash refunds as per our policy. Return will only be made in form of credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be final and binding.
- We may provide Refunds in the event of:
(i) Cancellation by Customer on www.shahnaz.in (Shahnaz Ayurvedics), prior to the shipment of the products ordered / purchased;
(ii) Return of one or more products purchased by the Customer, subject to eligibility for Return.
The refund in above scenarios will be as per the manner set out hereunder:-
a) Refunds for Pre-paid Orders:
Credit Card: If you have paid using a credit card, refund will be credited to your card account, (The amount will be reflected in next statement) within 5 to 7 working days.
Debit Card: If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
b) Refunds for Cash-On-Delivery (“COD”) Orders:
In case the customer has returned one or more products purchased using COD payment method, the customer has to provide below Bank Account details for refund:
1) Bank Account number
2) Account holder/s name
3) Bank branch
4) Bank name
5) IFSC Code
6) Order ID
7) Product Name against which refund has to be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
c) Refund Timelines:
We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines by banks as indicated here under.
|Payment Mode||Refund Method||Refund Receipt Time (After Initiation)|
|Credit Card||Reverse Credit||5 to 7 Banking Days|
|Debit Card||Credit in Bank Account||7 to 14 Banking Days|
|Net Banking||Credit in Bank Account||7 to 14 Banking Days|
|Cash On Delivery (COD)||Bank Transfer/NEFT||7 to 14 Banking Days|
The Customer should take note of the following:
Since the products are manufactured in assortment, there may be possibilities that colors of the product delivered may vary in actual color. In case of Colour, actual print of the product delivered might be different from product shown on the website. Customers are requested to read all the details and disclaimer on product page before placing the order.