About your Account & Orders with www.shahnaz.in
What is My Account at www.shahnaz.in?
At www.shahnaz.in, it is very easy to view and update your shopping account and orders through "My Account" feature of the website. With "My Account" on www.shahnaz.in you can:
- Track the status of your orders placed at www.shahnaz.in.
- Manage or change your personal details for our records.
- Change or reset your "My Account Password".
How do I get the confirmation of My Order?
After the receipt of payment, a confirmation email is sent to the registered Email Address of the user. This email contains the confirmation and other important details of the order including the unique Order ID to track the order and for any communication with our customer service team.
Shopping and Payment
Is it necessary to have a User Account to shop at www.shahnaz.in?
Yes, it is necessary to have a User Account to shop at www.shahnaz.in website. Making payment for your orders is easy and hassle free at www.shahnaz.in.
Shahnaz offers multiple options for its customers to make payments for their orders. Various options available are:
- Payment through Credit Card.
- Payment through Debit Card.
- Payment through Net Banking.
- Payment through Cash Card.
- Mobile Payments.
- Payment through Wallet.
All Credit/Debit card details remain private & confidential.
How do I check the current status of My Orders?
At www.shahnaz.in, it is very easy to check the status of your orders, both pending as well as fulfilled. To check the status of your orders, sign in to your My Account with www.shahnaz.in. Click on My Orders link to view the list of all orders you have placed with www.shahnaz.in. To check the status of a specific order, click on its Order ID. This will open a window showing all the details about the order.
What are different Order Stages and what do they mean?
- Processing: We have received the payment and are processing your order.
- Shipped: Your order has been dispatched from our warehouse and is on its way to your delivery location.
- Complete: Your order has been delivered at your delivery location.
Packaging, Shipping and Delivery
How are products packed for delivery?
All the products are packed with utmost care to ensure their safety. Special care is taken to protect the products from rain or other natural events. We ensure the package is water proof with plastic wrap.
What are the delivery charges?
Sellers provide free delivery on most items in India. Some items may have delivery charges depending on the nature & value of the product purchased.
What is the estimated delivery time?
The estimated time of delivery is within 7- 10 working days depends on the location where the products has to be delivered. All orders get shipped within 5 working days from the warehouse.
How will the delivery be done?
- We process all deliveries through reputed courier companies.
- If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
How can I track the delivery of my order?
All Shipped items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.
Cancellations & Returns
How do I get a defective item, ordered on www.shahnaz.in replaced?
We have easy return policy so that you can buy our products at ease and without stress. Notify us of any problems, damages or defects within 7 days from the date of delivery, and we will try to resolve your refund request. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product. The return shipping to seller for the product will be borne by the seller if the seller is at fault. See more details about our returns and refund policies here
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